International Shipping Policy
Buyers pay additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
The Instant Smile Company is unable to predict which of these fees, if any, will be applied.
Refund Policy
We offer a 30-day money-back guarantee, if the product(s) are in original, unused condition.
Due to health codes, we are unable to have opened/used veneer(s) returned to our facilities for refund. The return of used items puts our facility workers at risk for unwanted disease.
Product(s) must be returned to our facilities before refund(s) will be granted. This policy stands as we have had issues with customers claiming the items to be unsatisfactory, yet continuing to use the products after being granted a full refund.
Cases that Instant Smile Co. makes refunds:
1. Damaged Products
If the arrived product is damaged, Instant Smile Co. offers a full refund or replacement.
2. Incorrect or Missing Products
Instant Smile Co. has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong color, size, etc
- Product with a missing component
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
3. Products Out of Stock
Instant Smile Co. offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
4. Products Unable to Ship
Instant Smile Co. offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
5. Delayed Orders
Instant Smile Co. offers a full refund if the order delays. It will be counted from the date that the package leaves Instant Smile Co. warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, Instant Smile Co. will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, Instant Smile Co. will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Instant Smile Co. will not refund you.
6. Cancel Orders
Instant Smile Co. offers a full refund if the order cancels before the product is shipped. But we will not offer a refund for POD orders, We will not refund you for the product is customized.
7. Missing Packages
Instant Smile Co. offers a full refund if the package is missing during the delivery.
8. Other Conditions
Instant Smile Co. offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.
Cases that Instant Smile Co. does not make refunds:
1. Order Delivered
Instant Smile Co. will not offer a refund or resend if the tracking info shows ‘order delivered.’
2. Package Unclaimed
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
3. Tracking Information Alert
Instant Smile Co. will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
If you have additional questions about our refund policy, please contact us at our Contact Us page.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@Instantsmile.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If you urge to return the product, please pay attention to the following aspects:
- You need to return the product within 5 days after receiving it.
- The product is in good condition and does not affect the secondary sales.
- You need to pay the shipping cost.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Instantsmile.co and send your item to:
Instant Smile Company
#175, Shanti Nagar Colony, Purana Bijawar Naka,
In front of Vinod Vishwakarma chemistry classes,
Chhatarpur (M.P.) 471001
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Instant Smile Company
#175, Shanti Nagar Colony, Purana Bijawar Naka,
In front of Vinod Vishwakarma chemistry classes,
Chhatarpur (M.P.) 471001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.